Product

  • How do I install my Windmill AC?

    We've pre-assembled the installation kit to make setup a breeze. Please follow the steps in our installation guide to make sure your Windmill AC is properly installed: www.windmillair.com/documents/installation-guide Need a professional service with a COI and plexiglass solutions? Fill out the f...

  • Do I need a support bracket?

    Some landlords and buildings in New York City require a support bracket to be used during installation. Please ask your super or landlord if you are uncertain of their requirements. If you do need a bracket or a professional installation in New York City, please reach out to support@windmillair.c...

  • What is the red circle on the display?

    The color of the degree symbol (on the display panel) changes from white to red to indicate that it’s time to wash/change your filters. When you’re done, just hold down the filter button on the unit for 5 seconds until it beeps and resets. To learn more about cleaning and replacing your filters,...

  • Can I control the Windmill AC remotely?

    Yes! Our app, for iPhone and Android, allows you to control your AC from wherever you are. You can turn it on 10 minutes before getting home or shut it off in case you forget (better for your energy bill and the planet).

  • Does the Windmill AC come with a warranty?

    Yes! Your AC comes with a limited one-year warranty. If you want, you can add an extended warranty through our warranty partner, Clyde, at checkout.

  • How do I insert the activated carbon filter?

    Here is a quick video that details out how to insert the activated carbon filter: https://vimeo.com/450893742/791267efb7 You may also be interested in how to take out and clean your re-usable antimicrobial-protected mesh filter: https://vimeo.com/450892411/69f6b9c338

  • How do I install the AC in a storm window?

    Installing the AC with storm windows requires a little prep on your end. The key is raising the unit in the front so you can maintain the correct pitch and properly clear the storm window frame/lip in the back (since the unit needs to tilt slightly downwards for proper drainage). To achieve this,...

  • How do I register my AC for the included warranty?

    If you bought through our website, you're all set (no need to register!). If you purchased your AC through one of our retail partners, you can register your AC for the included warranty here: https://windmillair.typeform.com/to/mczFrird

  • I can't find the installation guide and owner's manual. Where are the links?

    Please read both the installation guide and owner's guide before installing and using your AC: http://www.windmillair.com/documents/installation-guide http://www.windmillair.com/documents/owners-guide

  • What are activated carbon filter auto-refills?

    The air quality in your home is really important for your comfort and health. Our AC comes with an antimicrobial-protected mesh filter that helps trap dust and larger air particles, which is washable and reusable. We also offer an activated carbon filter that helps remove gases, odors, smoke, and...

  • Where is your end user agreement for the app?

    You can find the user agreement for our mobile app here.

  • Connecting to Alexa

    To link your AC to Alexa, first make sure your AC is connected to the Windmill app and you’ve downloaded the Alexa app. Then follow these steps in the Alexa app. (Your phone must be connected to the same Wi-Fi network as your AC, and for best results your AC should be on.) Tap More Tap Skills &a...

  • Connecting to Google Home

    To link your AC to Google Home, first make sure your AC is connected to the Windmill app and you’ve downloaded the Google Home app. Then follow these steps in the Google Home app. (Your phone must be connected to the same Wi-Fi network as your AC.) Tap the plus sign (+) in the upper left corner ...

  • How to use Alexa to control your Windmill AC

    You can control your AC with your voice using Alexa. Please use the following commands: Turn on AC: “Alexa, turn on [AC name].” E.g.: “Alexa, turn on living room AC.” Change temperature: “Alexa, change [AC name] temperature to [degrees].” E.g.: “Alexa, change living room AC temperature to 72 deg...

  • How to use Google Home to control your Windmill AC

    You can control your AC with your voice using Google Home. Please using the following commands: Turn on AC: “Okay Google, turn on [AC name]”. E.g.: “Okay Google, turn on living room AC” Change temperature: “Okay Google, change [AC name] temperature to [degrees]”.  E.g.: “Okay Google, change livi...